Privacy Policy

Updated May 18, 2025.

Feedstar Pets (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used and disclosed by Feedstar Pets.

This Privacy Policy applies to our website and related subdomains (collectively, the “Service”), and our application, Feedstar Pets. By accessing or using our Service, you acknowledge that you have read, understand and agree to the collection, storage, use and disclosure of your personal information in accordance with this Privacy Policy and our Terms and Conditions.

Definitions and key terms

In order to make things as clear as possible in this Privacy Policy, whenever any of these terms are referred to, they are strictly defined as:

Cookie: a small amount of data generated by a website and stored by your browser. It is used to identify your browser, provide analytics, and remember information about you, such as language preferences or login information.

Company: when this policy refers to “Company”, “we”, “us” or “our”, it means FEEDSTAR PETS SPÓŁKA Z O.O., (Generała G. Orlicz-Dreszera 76, 05-825 Kozerki), which is responsible for your information in accordance with this Privacy Policy.

Country: the place where Feedstar Pets or the owners/founders of Feedstar Pets are based, in this case it is Poland.

Customer: refers to a company, organization or individual who registers to use the Feedstar Pets Service to manage the relationship with your consumers or service users.

Device: any Internet-connected device, such as a phone, tablet, computer or other device that can be used to visit Feedstar Pets and use the services.

IP address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographical blocks. An IP address can often be used to identify the location from which a device connects to the Internet.

Personnel: refers to persons employed by Feedstar Pets or persons who have contracts to provide services on behalf of one of the parties.

Personal information: any information that directly, indirectly, or in conjunction with other information – including an identification number – identifies or can identify an individual.

Service: refers to the service provided by Feedstar Pets, as described in the relevant terms and conditions (if available) and on this platform.

Third party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services may be of interest to you.

Website: the Cheriepetfood websites, which can be accessed at this URLs: https://www.cheriepetfood.eu/, https://www.cheriepetfood.pl/, https://www.cheriepetfood.lt/, https://www.cheriepetfood.it/, https://www.cheriepetfood.ee/

You: a person or entity that is registered with Feedstar Pets to use the Services.

What information do we collect?

We collect information from you when you visit our website, register on our website, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

The information collected includes:

First Name / Last Name of User

Phone numbers

Email addresses

Mailing addresses

Billing addresses

Password

When does Feedstar Pets use end-user information from third parties?

Feedstar Pets collects end-user data necessary to provide Feedstar Pets services to our customers. End users may voluntarily provide us with information that they have shared on social media sites. If you provide us with such information, we may collect publicly available information from the social media you have indicated. You can control how much information social media sites make publicly available about you by visiting those sites and changing your privacy settings.

When does Feedstar Pets use customer information from third parties?

We receive certain information from third parties when you contact us. For example, when you give us your email address to express interest in becoming a Feedstar Pets customer, we receive information from a third party that provides automated fraud detection services for Feedstar Pets. Sometimes we also collect information publicly available on social media sites. You can control how much information social media sites make publicly available about you by visiting those sites and changing your privacy settings.

Do we share the information we collect with third parties?

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products and services may be of interest to you. We may also share it with our current and future affiliates and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors in interest.

We may engage trusted third-party service providers to perform functions and provide services for us, such as hosting and maintaining our servers and website, storing and managing databases, managing emails, marketing, processing credit card payments, customer service, and fulfilling orders for products and services you may purchase through the website. We are likely to share your personal information, and perhaps non-personal information, with these third parties so that they can provide these services to us and to you.

We may share portions of data from our log files, including IP addresses, with third parties for analytical purposes, such as web analytics partners, application developers and advertising networks. If your IP address is shared, it may be used to estimate your overall location and other technical data, such as your connection speed, whether you visited the website from a shared location, and the type of device you used to visit the website. They can aggregate information about our advertisements and what you see on the website, and then provide us and our advertisers with audits, studies and reports.

We may also disclose personal and non-personal information about you to government officials, law enforcement agencies or private parties as we, in our sole discretion, deem necessary or appropriate to respond to claims, legal processes (including subpoenas), to protect our rights and interests or those of a third party, public safety or persons, to prevent or stop any illegal, unethical or legally actionable activity, or to comply with applicable court orders, laws, rules and regulations.

Where and when is information collected from customers and end users?

Feedstar Pets will collect personal information that you provide to us voluntarily. We may also receive personal information about you from third parties as described above.

How do we use the information we collect?

Any information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us better respond to your individual needs)

To improve our website (we constantly strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service (your information helps us respond more effectively to your customer service requests and support needs)

To process transactions

To manage a contest, promotion, survey or other site feature

To send periodic emails

How do we use your email address?

By providing your e-mail address on this page, you agree to receive e-mails from us. You can cancel your participation in any of these mailing lists at any time by clicking the unsubscribe link or other unsubscribe option that is included in the corresponding e-mail. We only send emails to people who have agreed to be contacted by us, either directly or through a third party. We do not send unsolicited commercial messages because, like you, we don’t like spam. By providing your email address, you also agree that we use it for customer targeting on sites such as Facebook, where we display personalized ads to people who have agreed to receive communications from us. Email addresses provided exclusively through the order processing page will only be used to send you information and updates regarding your order. However, if you have provided us with the same email address in other ways, we may use it for any of the purposes described in this Policy.

Note: If at any time you wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How long do we keep your data?

We keep your data only for as long as necessary to ensure your use of Feedstar Pets and to fulfill the purposes described in this policy. The same applies to any individuals with whom we share your information and who perform services for us. When we no longer need your information and it is no longer necessary to retain it to meet our legal or regulatory obligations, we will delete it from our systems or anonymize it so that you cannot be identified.

How do we protect your data?

We implement a variety of security measures to ensure that your personal information is protected when you place an order, enter, transmit or access your personal information. We offer the use of a secure server. All confidential/financial information provided is transmitted using Secure Socket Layer (SSL) technology and then encrypted in our payment gateway provider’s database, which can only be accessed by authorized individuals with special access rights to such systems and who are required to keep the information confidential. Once the transaction is complete, your private information (credit card numbers, social security numbers, financial data, etc.) is not stored in our system. However, we cannot guarantee the absolute security of any information sent to Feedstar Pets, nor can we guarantee that information on the Service will not be disclosed, altered or destroyed as a result of a breach of any of our physical, technical or managerial safeguards.

Can my information be transferred to other countries?

Feedstar Pets is registered in Poland. Information collected through our website, as a result of direct interactions with you or from your use of our support services may be transferred from time to time to our offices or personnel, or to third parties, located worldwide, and may be viewed and hosted anywhere in the world, including countries that may not have general laws governing the use and transfer of such data. To the fullest extent permitted by applicable law, by exercising any of the above options, you voluntarily consent to the international transfer and hosting of such information.

Is the information collected through the Feedstar Pets Service secure?

We take precautions to protect the security of your data. We have put in place physical, electronic and managerial procedures to help protect you, prevent unauthorized access, keep your data safe and use your information properly. However, neither people nor security systems, including encryption systems, are foolproof. People can commit crimes, make mistakes or fail to follow policies. Therefore, while we try to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-discretionary obligation to protect your personal information, you agree that our compliance with this obligation will be measured by standards of intentional misuse.

Can I update or correct my information?

The rights you have to request updates or corrections to information collected by Feedstar Pets depend on your relationship with Feedstar Pets. Employees may update or correct their information according to the specific guidelines set forth in our internal employment policies.

Customers have the right to request restrictions on certain uses and disclosures of personal information, as described below. You may contact us to (1) update or correct your personal information, (2) change your preferences regarding communications and other information you receive from us, or (3) delete personal information stored in your account by canceling your account. Such updates, corrections, changes and deletions will not affect other information that we store or that we have provided to third parties in accordance with this Privacy Policy prior to such updates, corrections, changes or deletions. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting access to your profile or making corrections. You are responsible for keeping your unique password and account information confidential at all times.

You should be aware that it is not technically possible to delete every copy of the information you have provided to us from our system. The need to back up our systems to protect information from accidental loss means that a copy of your data may exist in a form that cannot be deleted and will be difficult or impossible to find. Shortly after we receive your request, all personal information stored in databases that we actively use and other easily searchable media will be updated, corrected, amended or deleted, as technically feasible and as technically required.

Staff

If you are a Feedstar Pets employee or job candidate, we collect information that you voluntarily provide to us. We use this data for human resources purposes to manage employee benefits and vet candidates.

You may contact us to (1) update or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) receive a copy of the information we hold about you. Such updates, corrections, changes and deletions will not affect other information that we maintain or that we have provided to third parties in accordance with this Privacy Policy prior to such updates, corrections, changes or deletions.

Company sales

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Feedstar Pets or any of our affiliates (as defined below), or that portion of Feedstar Pets or any of our affiliates to which the Service relates, or in the event that we cease operations, file for bankruptcy, reorganization or similar proceedings, provided that the third party agrees to be bound by the terms of this Privacy Policy.

Associated companies

We may disclose information (including personal information) about you to our affiliates. For purposes of this Privacy Policy, “affiliate” means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Feedstar Pets, whether through ownership or otherwise. Any information we provide to our affiliates about you will be treated in accordance with the terms of this Privacy Policy.

Applicable law

This Privacy Policy is governed by the laws of Poland, excluding its conflict of law provisions. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising out of or relating to this Privacy Policy, except for persons who may have a right to bring claims under the Privacy Shield program or the Swiss-American legal framework.

The laws of Poland, excluding principles of conflict of laws, will govern this Agreement and your use of our website. Your use of our website may also be subject to other local, state, national or international laws.

Your approval

We have updated our Privacy Policy to provide you with full transparency about what is set when you visit our site and how it is used. By using Feedstar Pets, registering an account or making a purchase, you agree to our Privacy Policy and accept its terms.

Links to other websites

This Privacy Policy applies only to our Services. The Services may contain links to other websites that are not managed or controlled by Feedstar Pets. We are not responsible for the content, accuracy or opinions expressed on such websites, and such websites are not reviewed or monitored by us for accuracy or completeness. Please note that by linking to another website, our Privacy Policy no longer applies. Your browsing and interactions on other websites, including sites that link to our platform, are subject to the privacy rules and policies of those sites. Third parties may use their own cookies or other methods to collect information about you.

Feedstar Pets uses “cookies” to identify areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to improve the performance and functionality of our website, but they are not essential to its use. However, without these cookies, some features, such as video, may become unavailable, or you may have to enter your login information each time you visit the site, as we will not be able to remember that you have previously logged in. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access features on our website properly or at all. We never place personally identifiable information in cookies.

Blocking and disabling cookies and similar technologies

Regardless of where you are, you can also set your browser to block cookies and similar technologies, but doing so may block our key cookies and prevent our website from working properly. You may also not be able to take full advantage of its features and services. You should also be aware that if you block cookies in your browser, you may lose some stored information (e.g., saved login information, site preferences). Different browsers provide different control settings. Disabling a cookie or category of cookies does not remove the cookie from your browser – you must do this yourself using your browser settings. For more information, visit your browser’s help menu.

Remarketing services

We use remarketing services. What is remarketing? In digital marketing, remarketing (or retargeting) is the practice of displaying online ads to people who have already visited your website. It allows your business to look like it is “following” users around the Internet by displaying ads on the sites and platforms they use most often.

Payment details

With respect to any credit card or other payment details that you have provided to us, we pledge that this information will be stored in the most secure manner possible.

Children’s privacy

We are collecting information from children under 13. year only to improve our services. If you are a parent or guardian and know that your child has provided us with personal information without your consent, please contact us. If we learn that we have collected personal information from anyone under 13. age without verification of parental consent, we will take steps to remove this information from our servers.

Changes to our Privacy Policy

We may change our Services and policies, and as a result, we may occasionally make changes to this Privacy Policy to accurately reflect our Services and policies. Unless we are required to do so by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy, giving you the opportunity to review them before they take effect. If you continue to use the Service after the Privacy Policy changes have been published, this will mean that you accept the changes. If you do not agree with this or the updated Privacy Policy, you can delete your account.

Third party services

We may display, incorporate or make available third party content (including data, information, applications and other products or services) or provide links to third party websites or services (“Third Party Services”).

You acknowledge and agree that Feedstar Pets is not responsible for the Third Party Services, including their accuracy, completeness, timeliness, copyright compliance, legality, decency, quality or any other aspect thereof. Feedstar Pets is not responsible or liable to you or any other person or entity for any Third Party Services.

Third Party Services and links to Third Party Services are provided solely for your convenience, and access and use of Third Party Services is solely at your risk and subject to the terms and conditions of the Third Party Services.

Facebook Pixel

Facebook Pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions taken by people on your website/app. You can use Pixel to: Making sure your ads are displayed to the right people. Facebook Pixel may collect information from your device when you use the Service. Facebook Pixel collects information that is stored in accordance with its Privacy Policy.

Tracking technologies

Google Maps API

The Google Maps API is a powerful tool that can be used to create a custom map, a search map, a check-in function, display live data synchronized with your location, plan routes, or create a combination of different functions, just to name a few possibilities.

Google Maps API may collect information from you and your device for security purposes.

Google Maps API collects information that is stored in accordance with its Privacy Policy.

We use cookies to improve the performance and functionality of our platform, but they are not essential for its use. However, without these cookies, certain features, such as videos, may not be available, or you may have to enter your login information each time you visit the platform, as we will not be able to remember that you have logged in before.

Information about the General Data Protection Regulation (RODO)

We may collect and use your information if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we explain exactly how and why this data is collected and how we protect this data from misuse.

What is RODO?

RODO is an EU-wide privacy and data protection regulation that governs how EU residents’ data is protected by companies and increases the control EU residents have over their personal data.

RODO is relevant to any globally operating company, not just EU-based companies and EU residents. Our customers’ data is important no matter where it is, which is why we have implemented RODO-compliant controls as our standard of operation worldwide.